All deliveries will be made by our appointed UK distributors’ or their appointed third parties.
Goods supplied within the UK will, subject to availability, normally be delivered within 5 working days of acceptance of Your order.
Deliveries are made between 9.00am and 5.00pm Monday – Friday.
Our distributors will agree a specific date for delivery of the goods however they cannot guarantee a delivery (as they may be effected by circumstances beyond their control); however, where a delivery date/time has been agreed but subsequently can’t be met, then You will be notified and invited to agree a new delivery date or receive a full refund.
You are required to meet the time & date agreed for delivery. However, time of delivery shall not be of the essence and neither Us or our distributor or their appointed delivery company shall be liable for any losses, costs, damages or expenses incurred by You or any third party arising directly or indirectly out of any failure to meet an estimated delivery date or time.
You will be asked to sign for Your Goods upon delivery but, before doing so, please check for any damage to the external packaging. If there is any noticeable damage then please sign and indicate this on the Delivery Note. No claim for damage of Goods in transit will be accepted unless this is indicated on the Delivery Note AND confirmed within 72 hours (3 days) in writing to [email protected]
Under the distance selling regulations you have the right to cancel your contract for the purchase of Goods from this website.
The Seller will accept a written email cancellation of Goods with a full refund provided that the cancellation order is received within 7 working days of the delivery of your goods.
To cancel your order you must write to us at 53 Chatsworth Court Pembroke Road London W8 6DH or send an email to [email protected] within 7 working days of delivery of your Goods quoting your order number. Except where Goods have been damaged in transit, should you refuse to accept the Goods at the time of delivery, you will be responsible for all the costs and charges of delivering the Goods back to our designated distributor. Any free gifts or products received with the goods must be returned at the same time.
Before returning any Goods, You must obtain a Return of Merchandise Authorisation (RMA) number from the designated distributor or us. No Goods will be accepted without an RMA and they must be returned within 10 days of receiving the RMA.
Where Goods are being returned, they must be insured for loss or damage and carefully and securely re-packed (if possible in the original packaging) together with proof of purchase. Goods should be returned via a reputable carrier who requires a signature as proof of delivery and it is the responsibility of the Buyer to ensure the goods are received back by the distributor in good condition. The Buyer has statutory duty to take all reasonable care of the Goods whilst they are in his possession.
Goods being returned must clearly indicate, on the package, the name and address of the Buyer, the RMA number obtained from Us or the designated distributor at the time of advising of the cancellation together with the full postal address and postcode of the distributor who is to receive the return of the Goods.
The Buyer will receive a refund within 30 days of all monies paid for the Goods (including delivery charges, if any) with the exception of return freight charges. Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.